General Shipping Information
Where is my order?
As orders are processed you will receive emails that show the status of your order. Orders are processed in the order they are received.
When your order ships a delivery confirmation # is emailed to you. The Delivery confirmation number that is emailed is clickable and will bring you to a tracking page.
You can also view order and delivery status by logging into the 'My Account' section of MadVapes and looking at your order history which contains tracking information after an order is shipped.
Generally Priority Mail is delivered within 2-3 days from when it leaves our facility and First Class Mail can take anywhere from 1-7 days depending on your location. FEDEX Delivery times vary on the service you select.
All items are shipped from zip code 92028.
How do you ship Domestic Shipments?
USPS First Class Mail is the default shipping method but FEDEX and USPS express methods are available.
How much is First Class Domestic shipping via USPS?
Shipping is rated by USPS and FEDEX for US orders under $100 and free for US orders $100 and over. Free shipping only applies to retail customer domestic orders (orders being shipped inside the U.S.).
Wholesale orders are rated by size and weight of the shipment.
How much is International shipping?
Shipping outside of the United States constitutes international shipping. Rates are determined based on the carrier chosen and the service from that carrier. There is no free shipping for international orders of any size.
Can I upgrade to Priority Mail?
Yes, you can upgrade to Priority Mail, which is rated by USPS or FEDEX.
What about Bulk Items, like Bottles?
Bottles may be shipped via USPS or UPS
How come my order only says 'Electronic Shipping Info Received' and there's no tracking information?
USPS Tracking number isn't really tracking, it's a delivery confirmation number.. There may be a scan here or there that shows package movement but not always.
In addition there is a document called the 'Scan Form' that is a manifest of packages that were shipped on a given day.
When the 'Scan Form' is printed and scanned by USPS it will show that we have handed the package(s) over to them for delivery.. 'Scan Form' printing cutoff time is 11pm EST and unfortunately sometimes we miss it so a package may only show 'Electronic Info Received' until it reaches your local Post Office or your location.
How quickly do you ship after I place my order?
We usually ship within 24 hours for order placed Monday through Thursday but sometimes we get backed up during holidays and weekends where your order can take up to 72 hours to process.
Due to limited shipping times on Saturdays, orders placed on Friday may not be shipped until the following Monday but we'll try our hardest to get orders out to you as quickly as possible.
Holidays will always cause a shipping delay since they're Holidays :)
I paid for Priority Mail or 2nd Day, why wasn't my order shipped sooner?
Some shipping methods, if chosen, can get the orders to you faster than standard USPS or ground but the shipping method does not affect Madvapes processing time.
General shipping statement:
USPS provides a great service with very affordable prices. USPS does however make mistakes and may mis-route or lose packages